Privacy Policy
Your privacy is fundamental to our operations. This policy explains how Origrath Ltd collects, uses, and protects your personal information when you use our services.
Introduction
Origrath Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. We reserve the right to update this policy at any time, and we will notify you of any changes by posting the new Privacy Policy on this page.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or create a profile
- Subscribe to our newsletters or mailing lists
- Fill out forms or surveys
- Contact us through email, phone, or live chat
- Participate in contests, promotions, or events
- Request customer support or technical assistance
- Provide feedback or reviews
Types of Personal Information
The personal information we collect may include:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username, password)
- Payment information (credit card details, billing address)
- Demographic information (age, gender, occupation)
- Communication preferences
- IP address and device information
- Browser type and version
- Operating system information
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide, maintain, and improve our services, process transactions, and deliver the features you request.
Communication
To send you technical notices, updates, security alerts, and support messages.
Marketing
To send you promotional emails about new products, services, and special offers (with your consent).
Personalization
To personalize your experience and provide content tailored to your preferences.
Analytics
To analyze usage patterns, improve our website functionality, and develop new features.
Legal Compliance
To comply with legal obligations, protect our rights, and prevent fraud or abuse.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers are contractually obligated to use your information only as directed by us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
Consent
We may share your information with your explicit consent or at your direction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Encryption
SSL/TLS encryption for data transmission and storage
Access Controls
Role-based access controls and authentication systems
Regular Audits
Security assessments and vulnerability testing
Data Backup
Secure backup systems and disaster recovery procedures
Employee Training
Regular security awareness training for staff
Incident Response
Procedures for security incident response and notification
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Restrict Processing
Request limitation of processing of your personal information.
Right to Data Portability
Request transfer of your data to another organization in a structured format.
Right to Object
Object to processing of your personal information for direct marketing purposes.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device that help us improve your experience.
Types of Cookies We Use
Essential Cookies
Necessary for the website to function properly and cannot be switched off.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Functional Cookies
Enable enhanced functionality and personalization, such as remembering your preferences.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
Managing Cookies
You can control and manage cookies in various ways:
- Adjust your browser settings to refuse cookies
- Use our cookie preference center (if available)
- Opt out of targeted advertising through industry organizations
- Delete cookies from your device after browsing
Please note that disabling certain cookies may impact the functionality of our website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Legal compliance, dispute resolution |
| Transaction Data | 7 years | Financial record keeping requirements |
| Marketing Data | Until consent withdrawn | Ongoing marketing communications |
| Website Analytics | 26 months | Website improvement and optimization |
| Support Communications | 3 years | Customer service improvement |
Data Deletion
When we no longer need your personal information, we will securely delete or anonymize it. We may retain certain information in aggregated or de-identified form for analytical purposes.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.
Transfer Safeguards
When we transfer your personal information internationally, we implement appropriate safeguards to ensure adequate protection:
- Standard Contractual Clauses (SCCs) approved by relevant authorities
- Adequacy decisions by the European Commission or other regulatory bodies
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Data Processing Locations
We may process your personal information in the following locations:
Primary Processing
United Kingdom, European Union
Cloud Services
United States (with adequate safeguards)
Support Services
Various locations with data protection agreements
Analytics
Global (anonymized data only)
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:
Address
Origrath Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Phone
+44 20 3966 1285
info@origrath.com
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT)
Data Protection Officer: For EU residents, you may also contact our Data Protection Officer directly at dpo@origrath.com regarding any data protection concerns.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Post the updated policy on this page with a new "Last Updated" date
Notify you via email if the changes are material and you have provided your email address
Provide a prominent notice on our website for significant changes
Effective Date: This Privacy Policy is effective as of the date stated at the top of this document. Your continued use of our services after any changes indicates your acceptance of the updated policy.